How to collect BROCADE (SupportShow & SAN Health Diagnostic Capture) data

1. Configure command output. Refer to Putty Session Configuration steps

2. Commands to execute

     Command to run -  supportshow

     Where to run? - From the default FID

3. Collect all logs and generate a zip file to upload in ZENfra

4. Rename the compressed file as <Fabric Name>_<log collection date (mm/dd/yyyy)>.zip

5. Please refer to the below ZENfra Log Upload Steps for uploading the data into ZENfra

1) Ensure you have these minimum system requirements.

Intel P4 or AMD Equivalent (AMD K7)

Microsoft Windows 8 or higher

1 GB RAM and 20 MB available hard disk space

2) Download SAN Health Diagnostics Capture.

This free utility generates diagnostic reports about your SAN environment.

3) Run the file InstallSANHealth.exe..

Install on any Windows-based PC that has TCP/IP connectivity to the management port of the switches in your fabrics.

Follow the step-by-step instructions to audit your SAN.

This generates an encrypted audit results file (*.BSH) about your SAN environment.

4) Generate your report, by submitting the data file (*.BSH) to the report generation queue via e-mail or upload.

You will receive a report generation notification e-mail from the Brocade SAN Health Administrator within approximately 1 to 8 hours.

5) Download reports from your secured Broadcom Customer Support Portal account.

If you do not have a Broadcom CSP account, SAN Health Diagnostics Capture Utility will automatically register you for access.

If you are already a member of the Broadcom CSP, please log on to find your available SAN Health Reports at https://portal.broadcom.com/group/support/home

1. Navigate to Data Upload → Data Upload → Log Upload.

2. Select the "Upload Data" option.

3. Select the "Switch" option.

4. Select the "BROCADE (Supportshow)" option.

5. Click on the “Select Files to Upload” button to choose the files or drag the files from your system to the area above this button.

6. Click on the “Upload” button for just uploading the log file or click on the “Upload & Process” button to upload the log and parse the data from the log file. Click on the “+” button to upload additional logs.

7. Once the file has been parsed successfully, in the Status column of the Imported Data History table, you can see the “Successfully Processed” message. If the file has failed to parse, then you will see a “Processing Failed” message in the Status column.

Refer to the FTP Configuration on ZENfra for configuring the FTP location in ZENfra