How to collect CISCO (Show tech-support) data

1. Configure command output. Refer to Putty Session Configuration steps

2. Baseline data collection for all types of problems

    Then connect to the switch and run commands as below

3. Collect one show tech-support details per switch and name the file as below

[switchname]_showtech_YYYYMMDD_hhmm.txt

4. Collect one show tech-support details per switch and name the file as below

    [switchname]_showtech_YYYYMMDD_hhmm.txt

5. Compress all show tech details of switch belonging one fabric in one compressed file.

6. Compress all show tech details of switch belonging one fabric in one compressed file.

Upload a single compressed file per fabric Fabric_A_showtech_20160421_1030.zip

7.Upload into ZENfra. Please refer ZENfra Log Upload steps

1. Navigate to Data Upload → Data Upload → Log Upload.

2. Select the "Upload Data" option.

3. Select the "Switch" option.

4. Select the "CISCO (Show tech support)" option.

5. Click on the “Select Files to Upload” button to choose the files or drag the files from your system to the area above this button.

6. Click on the “Upload” button for just uploading the log file or click on the “Upload & Process” button to upload the log and parse the data from the log file. Click on the “+” button to upload additional logs.

7. Once the file has been parsed successfully, in the Status column of the Imported Data History table, you can see the “Successfully Processed” message. If the file has failed to parse, then you will see a “Processing Failed” message in the Status column.